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What to Expect on Delivery Day
Your Government agency pays for a normal delivery spread that is established
by the Government. Your delivery is dependent upon the amount you are moving
and the mileage your shipment is being transported. Your Planes Relocation
Counselor will help you determine the delivery timeframe prior to your move
dates. Once your shipment is loaded on the truck, your Planes Relocation
Counselor will stay in communication with you to let you of the Estimated
Time of Arrival for your household good belongings. Once the van operator
arrives this is what you can expect:
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This part of the move we highly recommend you are present so that you can
verify everything arrived in good condition and direct them where you want
your items placed. If you have someone else there to accept your household
goods you could be open to having your claim denied because they did not
follow the proper delivery procedures i.e. do a check off of the
inventory.
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Where appropriate, our crews will place floor protection in your home
before delivering.
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The van operator will give you a Bingo Sheet, if he does not, ask for one.
This is the most important sheet you will utilize at the time of delivery.
It is used to check off the inventoried items as they come off the truck.
You have the right to waive the check off process however if you do and
there are missing items your claim will be denied. Therefore it is in your
best interest to use the Bingo Sheet because it will clearly state which
items you did not receive.
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You will also direct the crew regarding placement of items in rooms. The
Government will only pay for single placement of your furniture and boxes.
They will not pay for re-arranging furniture.
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If you notice any damage to an item, please find the appropriate sticker
number on the inventory sheet and notate the damage on that line.
Remember, if you don’t notice a damaged item right away, you still
have 75 days from the delivery date to file any claims.
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After checking off the Bingo Sheet, if you notice items missing, let the
van operator know. Do not check off that item until you actually see the
appropriate sticker number.
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The driver will reassemble anything he disassembled at origin.
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If you notice any damages to your residence you must document it on the
van operator’s paperwork at the time the damage occurs or the residence
damage claim will be denied.
Unpacking
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Your Government agency pays for unpacking services which is removing the
contents from the cartons and placing them on floors, counters, tables,
etc., but NOT putting them away.
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They will also dispose of paper and cartons.
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If you want unpacking services please let your Planes Relocation Counselor
know before your move dates because this service is not automatically set
up.
Carton Removal
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