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Thank you
for allowing Planes Companies to service your upcoming relocation. We hope
you find this information helpful as you prepare for your move. It is our goal
to provide a positive relocation experience using proactive processes that will
result in a smooth move.
Our company-wide quality process, Proactive Quality Management, provides quality
service by implementing time-sensitive tasks that are necessary to proactively
service our customers’ relocation needs. Proactive Quality Management
(PQM) is based on five components:
▪ Measurability
▪ Evaluation
▪ Accountability
▪ Corrective Action/Ongoing Training
▪ Timely Rewards
The entire Planes organization, our people, and our services are focused on one
goal – complete customer satisfaction. We are dedicated to the idea that your
perception of our service is the most important indicator of our success. |
