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Coverage the Government provides for your relocation
Your Household Goods Policy
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Your Government Agency provides you with
Full Replacement Value Coverage.
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Based on the weight of your shipment, a
maximum amount of coverage is provided. Please ask your Planes Relocation
Counselor for the maximum amount for your shipment.
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If you feel the maximum amount is not
enough, you can purchase additional coverage through us prior to your move
dates however this expense will not be paid by your Government Agency. The
cost is $8.50 for every $1,000 you declare over the maximum amount plus if
you go into storage there is a charge of $1.80 for every $1,000 you
declare over the maximum amount per month you are in storage. For details
please ask your Planes Relocation Counselor.
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Whatever amount you declare for your
household goods will be the maximum settlement should there be a
catastrophe and total loss of your shipment.
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We are responsible for any damages or loss
caused by carrier neglect and filed with the carrier in writing within 75
days of delivery of your goods.
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Full Replacement Valuation compensates you
for the repair or replacement, whichever is the lesser amount, of a
damaged item.
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Items that are verified as missing are
compensated at the current replacement cost for the same item, if
available, or the current replacement or similar model.
Your Automobile Policy
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Unlike your household goods, your Government
agency provides coverage on your automobile at
Blue Book Value. You will need to enter the Year, Make, Model,
destination Zip Code , and miles on your vehicle. If you have any
questions regarding the value of your vehicle please contact your Planes
Relocation Counselor.
High Value Items
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Items with a value that exceeds $100.00 per
pound are considered to be High Value Items and must be declared in
writing in advance of load day.
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You will be asked to itemize high value
goods on a High Value Inventory form.
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You must acknowledge receipt of that
document on the Bill of Lading, which your van operator will give you on
the day of loading.
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Claim settlement on items not listed on the
High Value Inventory will be limited to a maximum payment of $100 per
pound.
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Should a high value item be damaged or lost
in the move, documentation of value, original receipt, or current
appraisal may be required to prior to receiving compensation.
Protecting Your Possessions in Storage
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o Your Government agency will continue coverage on your belongings up to 150/180 days of storage.
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After 150/180 days of storage your Government
agency no longer provides coverage. It will be your responsibility to
decide if you want to continue the coverage at your cost.
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The charges to continue coverage depend on
the location of the storage facility.
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Your Planes Counselor will contact you
before 150 or 180 days have passed to discuss further coverage needs.
Residence Damage
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Damage to your residence must be documented
on the van operators paperwork at the time the damage occurs or the
residence damage claim will be denied.
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Immediately contact your Planes Counselor to
report residence damage.
What Isnt Covered
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Pets |
Computer Disks |
Securities |
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Furs |
Perishables |
Stamp Collections |
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Jewelry |
Personal Papers |
Watches |
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Money |
Plants |
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What Valuation Does not Cover
How to File a Claim
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Contact your Planes Relocation Counselor
immediately. They will send a claim form to you to be filled out and
signed.
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You have 75 days from the day your household
goods are delivered to file the claim with the carrier.
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If we do not receive anything in writing
from you, whether it be our claim form, a letter, or a notation on the
inventories, within 75 days from the day you accept your items, your claim
will be denied.
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The carrier will have the burden of proof on
any item a claim is filed on within the 75 day window.
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You are able to submit additional items to
your claim form as long as we receive it in writing within 75 days.
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